Epitomist - Usability Testing

Usability Testing Service

Moderated, Lab-based

Usability testing is one of the most popular UX research methods. Our lab-based moderated usability testing service helps you to gain valuable insights from observing the users. 

Usability Testing Q&A

What is Usability Testing

Usability testing is a user testing method where participants are invited to perform tasks on one or more website, app or product interfaces. The process is facilitated and observed by a moderator.

Benefits of Usability Testing

Usability testing is a behavioral research method. It helps you to understand your target user or persona's behavior and identify any issues or opportunities with your website, app or product by directly observing the users.

When To Use Usability Testing

Usability testing can be used on all interfaces from a beta prototype, new launched product to mature product to evaluate the designs and features or uncover any problems or usability issues.

Process of Usability Testing


Research Design

After gaining an in-depth understanding of your website, app or product, we help you to set the research methodology, create the tasks and scripts, recruit participants and plan the logistics.



Our experienced UX researcher will moderate the usability testing sessions, administer the tasks, observe the participants and listen to their feedback.


Analysis and Reporting

We conduct post-study questionnaires, compile and analyze all the raw data and observations made to prepare a report with issues, actionable insights and recommendations for you.

For more information on remote usability testing service, click here.

Other Services

UX Research

UI UX Design