Usability Testing Service

Test your Interfaces Websites Apps Platforms Features Products

Usability testing is one of the most popular UX research methods. Our lab-based moderated usability testing service helps you to gain valuable insights from observing the users. We are the top usability testing company in Asia, and we will help you know users in Asia better.

Epitomist - Usability Testing


Usability testing is a user testing method where participants are invited to perform tasks on one or more website, app or product interfaces. The process is usually facilitated and observed by a moderator.

How our usability testing service can help

Usability testing is a behavioral research method. It helps you to understand your target user’s or persona’s behavior and identify any issues or opportunities with your website, app or product by directly observing the users.

When to perform usability testing

Usability testing can be performed on all interfaces from a beta prototype, a newly launched product, to a mature product to evaluate product designs and features or uncover any problems or usability issues.

Which are the markets we cover

We are the top usability testing company in Asia. We support major Asian countries and cities, such as Singapore, Malaysia, Thailand, Indonesia, Philippines, Vietnam, China, Hong Kong, Kuala Lumpur, Bangkok, Jakarta, etc.

Process of Usability Testing Service


Research Design

After gaining an in-depth understanding of your website, app or product, our UX experts help you to define the research methodology, create the tasks and interview scripts, recruit participants and plan the logistics.



Our experienced UX researcher will moderate the usability testing sessions, administer the tasks, observe the participants and listen to their feedback.


Analysis & Reporting

We conduct post-study questionnaires, compile and analyze all the raw data and observations made to prepare a report with issues, actionable insights and recommendations for you.

Start a project

Fill in the contact form below with your project background, country/city, research objective, requirements, participant profile, budget, etc. 

Related services

Remote usability testing is an alternative to lab-based usability testing when it is not possible to conduct research in-person. Remote usability testing is increasing in demand due to COVID-19 restrictions and social distancing measures.

Interested to become a tester for our user research or user testing sessions? Sign up now!